Warranty

At Granny Moon, we take pride in offering high-quality products created with love and dedication by Megan Stotts, a mom, plant and herbalism enthusiast, and a unique individual with a heart of gold. Megan brings her extensive knowledge of traditional healing modalities and folklore to the creation of Granny Moon Soaps

We stand behind the quality of our handmade products. If you encounter any issues with the quality or performance of our items, please contact us within [insert number of days] days of receiving your order. We will work with you to address any concerns and find a satisfactory solution.

Please note that our warranty covers manufacturing defects and issues related to the quality of our products. It does not cover damage caused by improper use, neglect, or other external factors.

Return Policy:

If you wish to return a product, please follow these steps:

Contact Us:

Reach out to our customer service team at info.grannymoon@gmail.com within [3 days] days of receiving your order. Provide your order number and details about the reason for the return.

Return Authorization:

Wait for approval and instructions from our customer service team before returning the item. We may require additional information or images to assess the situation.

Packaging:

Ensure that the product is securely packaged to prevent damage during return shipping. Include all original packaging and any accessories that came with the product.

Refund or Replacement:

Once we receive and inspect the returned item, we will process a refund or send a replacement, depending on the nature of the return. Refunds will be issued to the original payment method.