Shipping Policy

Processing Time:

Orders placed through Granny Moon Soaps are typically processed within 1-3 business days, excluding weekends and holidays. Please allow additional time during peak seasons.

Shipping Methods:

We offer various shipping options for both domestic and international orders. The available shipping methods and associated costs will be displayed during the checkout process. Granny Moon Soaps reserves the right to choose the most suitable carrier for your order.

Delivery Time:

Delivery times may vary based on your location and the shipping method selected. Granny Moon Soaps is not responsible for delays caused by the shipping carrier or customs processes for international orders.

Local Delivery:

Granny Moon offers free local delivery to the following zip codes: 11102, 11103, 11105, 11106, and 11370. Instructions for arranging this will be provided upon checkout.

Shipping Confirmation:

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, allowing you to monitor the progress of your delivery.

Lost or Damaged Packages:

In the unfortunate event that your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order.

Payment Policy

Accepted Payment Methods

Granny Moon accepts credit cards, debit cards, PayPal, and other online payment platforms.

Payment Security:

All payments made through our website are secure and encrypted. Granny Moon Soaps does not store your credit card information after the transaction is complete.

Order Confirmation:

Upon successful payment, you will receive an order confirmation email detailing your purchase. Please keep this email for your records.

Cancellation Policy:

Orders can be canceled within 24 hours of placement. Once an order has been processed and shipped, it cannot be canceled. Please contact us as soon as possible if you need to cancel your order.

Refund Policy:

If there is an issue with your purchase, please contact us immediately so we can work together to resolve it.